[Resolved]  Reliance Communications — Service not available - 4g

Address:	Hyderabad, Andhra Pradesh, 500028
Website:	www.reliancenetconnect.co.in

The service provider (Reliance Communications) has been asking the customers to migrate to 4G service from the existing 3G service and accordingly I had converted to 4G. I had paid Rs.899/- for the 4G WiPod and received the same on 09/06/2016. When Service was not available Customer Care executives told me that the number is not yet activated and it would take 48 hrs to activate. When I did not receive the service even by 11/06/2016, I made a call to customer service and this time they told that 4G service issue is going on in my locality and it would further take MINIMUM of 3 days and they cannot exactly tell when can I receive the service. Moreover, the response of the customer care executives was very aggressive. The customer care executives needs to be sensitive towards the customer issues and they should not forget that they represent the company and they are not the service providers. In this context they should be trained how to respond to the customers.

Data Card Number : [protected]
Data Card Holder : I Ravi Kiran
name
Location : Hyderabad, Telangana

Pls call [protected] for any further communications


Regards,
Neelesh I
(Brother of Data Card Holder)