[Resolved]  Reliance Communications — Slow net speed

Address:491441

I am here by to complain about the very slow net speed reliance telecom is providing and charging high amount of ruppees. I had complaint about the slow 2g speed i am getting, though i had recharged for 3g pack, the speed is consistent at 10 kb/s while it should be in mb/s . The complaint reference number is[protected], they say it have been resolved but i think it hasnt even been processed. Its been a month i have been getting 2g speed insteadof 3g, though have paid for 3g. So please see to it i get what i paid for. And i complained about this once but the other time they blocked me out.
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Oct 23, 2016
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Nov 21, 2015
Reliance Communications Customer Care's response
Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Verified Support
Nov 22, 2015
Reliance Communications Customer Care's response
Dear Customer,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services at all times.

Regards
Reliance Communications
Complaint comments 

Comments

As earlier i complaint about very slow net speed, after getting assurance from the company that the speed will be back from the next recharge, i got the recharge done and still i am facing the same problem getting very low net speed . The speed comes between 5-10kbps .Even after recharging for 3g pack. Please try better to resolve the problem.
Please find the attached image for recharge check up..

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