[Resolved] Reliance Communications — Special offer recharge wrongly credited

Nirbhay.Kumar

from Delhi, Delhi

Address:	400710
Website:	www.rcom.co.in

I have Reliance GSM mobile no [protected].
I see Special Offer: Dialed *129# - 2. Special offfers - it show two message and #more - I dialed #more - 34=All [protected]@25p/m - I gone in details. 1. Dear Customer, Recharge with Rs 34 & get all [protected]@25p/min for 90 days.

I recharged with 34. But Reliance charge 35p/min rather than 25p/min.

I complained in customer care two time but he said "there is no any plan for 34 with 25p/min we cant help you". Customer care person name is Satyajeet. I checked Special offer 5 time to remove any confusion if any from my side.

Please provide me all [protected]@25p/min for 90 days rather than 35p/min. Please check how I can see all [protected]@25p/min in Special offer but reliance customer care not able to see the same.

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Oct 18, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2016

Reliance Communications Customer Care's response Dear Nirbhay,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Jun 22, 2016

Reliance Communications Customer Care's response Dear Nirbhay,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications