[Resolved] Reliance Communications — Speeds Worse than 2G on a UNLIMITED 3G Plan

talkonweb

Address:

Udaipur, Rajasthan

I paid 1298/- for 28 days of what is advertised by Reliance as "Full Speed Unlimited 3G" plan. Why, then, do I often get speeds as pathetic as 5-10 kbps for long stretches ? It happens sometimes even late in the evening and at night. This is not acceptable since the only reason I paid such a high price was to satisfy bandwidth demands for work. Time lost suffering abysmal speeds is, in effect, lost money. If Reliance can't deliver the service promised. they should give people their money back. My number is [protected]

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

I had to go through numerous phone calls, Facebook and Twitter requests, and days of frustration while trying to get them to fix the issue but they finally resolved my speed issues.

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2015

Reliance Communications Customer Care's response Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Sep 18, 2015

Reliance Communications Customer Care's response Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Related Reliance Communications reviews

View all 22889 Reliance Communications Reviews

Comments

talkonweb

Well, I received a call from one of your customer reps named Mr Vijay who said he was calling from Reliance Head Office. He apologized for the long delay and helped me restore speed on my connection. I told him about the 7 days of lost connectivity when my connection was virtually unusable due to pathetic speeds and asked that the duration of validity of my plan be extended by 7 days beyond 25th of September. I paid 1298/- for 28 days of 3G, unlimited connectivity without throttling. So, I should receive what I paid for. Losing one week out of 4 is not acceptable.

Mr Vijay said that it made sense to extend validity since I had paid for an expensive plan and that I should contact customer care for the same. Despite that assurance, I then got a call from another individual named Sanjay who said that an extension isn't done unless there is no connectivity. I explained to him that the connection I had from 7th until 13th of September ( 7 days ) offered average speeds of 10 kbps. It was riddled with DNS server issues that made even browsing impossible most of the time. How can Reliance consider that a fair treatment of a customer who paid for a much better service ?

Please not that I only bought the plan after several SMS messages from Reliance informing me of its existence. Not providing the service assured as advertised would be tantamount to fraud.I have been extremely frustrated and have had to contend with losses on the business front because of network speed issues on your end. Having been a Reliance customer for a long time, I expected better treatment. If you think that the 7 days of 2G connectivity is something extra that I received, even though I didn't ask for such abysmal service, then please go ahead and charge me for 7 days of 2G connection. But I want what was promised to me while buying the plan. i.e 28 days of an unlimited 3G connection with no throttling. Not 21 but 28 days. That can only be done by extending validity beyond 25th by 7 days.

Mr Sanjay finally said that he'd discuss the issue and get back to me. A new service request number,[protected], was given to me. Please see to it that the issue is resolved. Thanks

talkonweb

Well, at long last, I got a call from Reliance and Mr Sanjay informed me that the validity of my plan had been extended to compensate for the days of lost connectivity. It is very frustrating to waste time and money over such issues but I want to thank Relaince for ultimately doing the right thing. Despite initial disappointment, it seems like reasonable and fair people still exist at Reliance. So, thank you again and I hope I don't have to face these problems in future.