[Resolved]  Reliance Communications — Store asking for documents second time

Address:

Mumbai City, Maharashtra, 400099

On 29.12.2015, I visited the Reliance Store at Andheri E (BR Enterprises)to buy a Reliance SIM card for my new phone, After filling up the details, paying Rs 200/-and submitting my ADHAR CARD (attested) copy, I was told by evening I would receive an SMS on my current mobile after which I had to call 59059 and give my verification my SIM would be activated, But since I did not receive any SMS I tried calling the store the next day ie 30.12.2015 on[protected], several times, again NO answer ..At last in the evening someone answered and said they would call me back in Ten minutes.No one did.Again next day ie 31.12.2015, after calling several times, someone picks up and tells me that the SIM i had taken was REJECTED and that I would have to go back to the store with another DOCUMENT and apply for anoither SIM, at which I REFUSED saying when I have already SUBMITTED my DOCUMENT why should i submit another one.They still went on insisting saying my DOCUMENT & form was sent I asked them to get it back & call me back.Until today they have not called me & when I call them they do not answer my call sice they have a caller ID phone. Todayie 04.01.2016, I called Reliance Customer Care on [protected], this Female Rashmi was very RUDE, I ased her to connect me to her SENIOR, but she refused saying that even her senior would not be in a position to help me & that I should go to the store and sort it out myself What am I Supposed to do ? please Reply ASAP Name Elizabeth Cyrus M-[protected]