[Resolved] Reliance Communications — Suspension of connectivity without notice

H Sema

from Tamluk, West Bengal

Address:

Dimapur, Nagaland, 797112

I was unable to connect to internet for last few days and on inquiry I learnt that my mobile no. [protected] has been suspended. As of now my 3G balance stands at 1508.71 MB and valid till[protected]. Before knowing about my suspension I could recharge for talk time in order to contact Reliance customer care service. After connecting once or twice I no longer can connect to customer care! THE REASON FOR SUSPENSION not intimated to me. I have unused balance of 1508.71 MB+ TALK TIME. If the account was suspended how come I was allowed to recharge? There’s no reply to my email.

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May 11, 2017

Complaint marked as Resolved

Nov 20, 2015

Updated by H Sema Received an email on 19/11/15 from Reliance advising me to recharge with FRC 22 . I did as advised but the recharge failed. It was rejected because of suspension. I informed Reliance through email about this but there's no further communication from them. There's no doubt people there are very negligent and very arrogant.

Feb 16, 2016

Updated by H Sema Can I expect any response from Reliance Communications. Till today I have heard nothing from RC!

Verified Support

Feb 18, 2016

Reliance Communications Customer Care's response Dear Sema,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Mar 21, 2016

Updated by H Sema I am delighted to hear from RC!! As I was not expecting anything sooner I didn't check for any response from RC, hence, this delay. I can be contacted at [protected].

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Comments

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sema,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

H Sema

from Tamluk, West Bengal

If RC has any intention to resolve my issue, please send an email to [protected]@gmail.com or call me at [protected].

H Sema

from Tamluk, West Bengal

After Feb 16, 2016 there's no communication from RC. If RC has any intention to address my issue then please send me an email at [protected]@gmail.com. If no response is received then I intend to lodge a complaint with National Consumer's Forum.