Reliance Communications — Threatening calls and messages from Reliance Communications | |||
My Reliance number - [protected]. I sent a mail on November 4th 2014 to the "[protected]@relianceada.com" asking to terminate my reliance netconnect account. I got a reply from Pooja Gupta, Customer Care Officer on the same day. She asked me to provide my reliance datacard number and my mobile number. She said that I will receive calls from customer care executive. But I didnt receive any calls. I sent a follow-up mail again on Nov 5th and 14th. No response. I again called the customer care on Nov 26th. They said they will terminate my account and will send mail. I didnt receive any mail but got a bill again asking me to pay Rs.842. This is the usual amount that I pay every month. I called again and they said that its their mistake and asked me to pay this time alone. He said they are willing to less Rs. 200 for their mistake after checking with their manager. To close the account they asked me to pay additional 300. Finally I paid Rs. 900 without using net connection. Again on Jan 7th I got a SMS (but didnt receive any mails), asking me to pay Rs. 420.23.The next month I got a message that I need to pay Rs. 520 for late payment. I dint receive any mails from Reliance regarding the payment of Rs. 520. I have copy of all the mails and service request numbers with me as proofs of our communication. I also met the Reliance customer care office, Velachery on 30th Jan 2015 and met Ravi (his mobile number - [protected]) who spoke to me. He said not to worry of those calls and messages and that he has updated to the head office and also no need to pay this amount. I also received calls from head office on 12th Feb 2015, asking me the reason for the termination of my account. But today 4th March I have got a message saying that if I dont pay, they will file legal action on me. For the last 2 months they are calling me and harassing me for this payment. They are giving me mental torture. Today 4th March I called Ravi (Velachery office) and he is not responding properly. I tried again to reach him and he is not picking the calls. They are not sending any mails instead calling and sending SMS. If they give me torture like this again then I have to go to the consumer court. Was this information helpful? | |||
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Reliance Communications customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Further to my complaint given yesterday, I got a call today from[protected] from the Reliance, Social Media Team. He says that my account is only suspended and not terminated and asking me to pay Rs. 520. I have asked them to terminate my net connection 3 months before. I asked him to send him a mail regarding this payment and also the receipt of my account termination. But he is only concerned about the payment. He says if I pay, the account will be terminated. This is what I heard for the past 3 months from many customer care executives. If I pay this amount now, surely they will send me a bill again next month. If I ask them that time, then they will tell again that my account has been suspended and not terminated. These people are cheating. Feb 12th & 23rd 2015, I received calls from the head office and they asked me the reason for terminating my account. But today one person is calling and telling me that he is from Social media team. I asked him to send a mail of the telephonic discussion I had with him, but he says that he cannot send mails and only the mailing section is responsible. I need a confirmation mail from Reliance regarding my account termination and also the details for why I was charged Rs.520.
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+91 22 3037 3333
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications