[Resolved]  Reliance Communications — Un-responsive Behaviour for Deactivation of Postpaid Mobile Connection

Address:

Bangalore, Karnataka

Incident Date : 22 Jul 15 No response from [protected]@relianceada.com, on request of deactivation of reliance post paid sim on email (copy of email is attached) Incident Date : 20 Aug 15 On Call with Reliance Customer Care Center[protected] : Executive is unaware of the process to discontinue reliance post paid sim. Call is disconnected by the executive on requesting for relevant point of contact for information. After calling multiple times, call is put on hold for long time. Call is being transferred from one department to another department. For Postpaid connection information, call is internally transferred to prepaid department and prepaid department executive asks to call again to 30333333 to get connected to postpaid department as they cannot internally correct their mistake and transfer to postpaid department from prepaid department. Postpaid sim is partially blocked by Prepaid senior executive, and Prepaid senior executive again asks to call again to postpaid[protected] department to block the sim completely by generating a duplicate sim and then to deactivate. Call kept on hold and line transfers continue for an hour. When again called back to talk to manager/authoritative person, call is hung up. Even after sending an email and calling multiple times to customer care center there is no response to my request of deactivation of my postpaid reliance connection. I am still receiving bill statements. All the relevant proofs can be found in attachment. Expected Resolution : 1. Discontinue/block/deactivate my reliance postpaid connection on immediate basis. 2. No further billing of the deactivated postpaid sim. 3. Compensation for the time wasted during the customer care conversations and for the un-responsive, un-ethical and mis-managed conduct of customer care executives.