Reliance Communications — Unable to buy jio sim

Address:

Pune, Maharashtra, 412207

I went to reliance digital store to purchase jio sim my bar code was showing already redeem but i am using bar code first time they told me to cal jio customer care i cal them and told them to white list my bar code because reliance digital store me it will be done by jio customer care but when i call jio customer care they told me to white list from reliance digital store i went to store they told me again we have no authority to do so u have to cal customer care what to do now what the horrible service is jio giving my email i'd is [protected]@gmail.com u can give me reply to this email i'd