Reliance Communications — Unable to port the prepaid sim

Address:

Ahmedabad, Gujarat, 380005

Hi reliance,
I am unable to port my prepaid sim [protected].
Whenever i sent message to port it returns with a error message that 'insufficient balance. Please recharge to available the service', although i have 50+ rs in my account.
I am suffering from serious issue, as my job is in remote area where reliance network does not reach properly.
I have visit the chandekha- ahmedabad reliance store also but nothing happen.
Please help me.
Sandeep duve
+91- [protected].
Prepaid reliance user.