[Resolved]  Reliance Communications — Unauthorised upgrade to 4g

Oct 26, 2016

Updated by TamilarasiT Hi,

Too explain my long story, following the complaint, the customer care has accepted the termination request. I was asked to go to a Reliance store to raise a Waiver request to clear the amount billed against my subscriber number. I had raised the waiver request to clear the billing amount as I am not a 4G user and the amount had been cleared. However the termination request was not processed (Existing service request id from September:[protected]. I have received the billing for next month, which is 20-SEP to 19-OCT. The customer care have responded saying that they have not found any complaint and connection will be terminated after the new bill is cleared (New Termination Request ID for October month:[protected].
I am trying to get this connection closed for more than a month and I receiving bills for a sim card which don't even have. It is extremely frustrating to go-through all the pain once more and I am not sure even now, if the action will be taken. I don't have to be bothered by all the internal process the customer care follows, but my request is simple - I am not a Reliance 4G user and I can't be charged for it. It is easier to make a computer understand the issue than speaking with the Reliance Customer Care.
I have no intention to walk down to a Reliance store once more to raise a waiver request and wait with anxiety if the connection will be terminated or not.

Oct 26, 2016

Updated by TamilarasiT Also, to let know that the alternate number for contact is available with the customer care to reach out to me.

Dec 16, 2016

Updated by TamilarasiT My alternate number is already available with my profile. I have raised another complaint on the same forum re-iterating my issue.