Reliance Communications — Unethical behaviour / disconnection of connection without prior notice

Address:

403511

I am using reliance net connect 3g datacard.
Since last friday 27th may reliance has disconnected by net connection without prior notice of any kind.
Any calls to the customer care helpline no.[protected] are unattended after several attempts and keeping on hold for almost half hour every time.
After several attempts i could get thorough the lines of appeal authority [protected]. I was told that the service is disconnected due to the 4g up gradation process and they do not have any idea when it will be restored.

Next day again i called same no and was told that my services are disconnected since i have not upgraded to 4g and my net services with the present 3g network will be restored within 48 hes after i upgrade to 4g and purchase the new data card. The 4g will be workable after i receive the new data card however in the meanwhile my 3g will be restored.

I have upgraded to 4g and purchased the new datacard online which i am yet to receive, however my internet is still not restored after 65 hrs.
Now when i called again i was told that there is still technical shut down and no one has any idea when the services will resume.

Also the reliance store ms lucky enterprises was arrogant and aggressive when i went there to get my 4g sim card. He was abusive and not ready even to give out any relevant information.

It is now 1 week time. Since i am working from home, i havent be able to work for almost 1 week which has caused me severe loss income and goodwill.

This is rather cheating from reliance communication towards its customers and height of deteriorated customer service.