[Resolved]  Reliance Communications — Unfair deductions in main balance and mobile data balance

Address:

East Singhbhum, Jharkhand, 831005

I have been harassed to the point that i no longer want to recharge and pour money into my account.
Name - C Yogeshwar Rao
Mobile No - [protected]
I lost a balance of Rs 33/- from my main account citing VAS ADPAY services on 23rd october, when i contacted them they said i have subscribed that service, and this is the charge for that particular service. when i said i haven’t subscribed they said insisted i have and they cannot help any further, when i asked them what service they provide with Rs 33/-, they took 15 more minutes and still were not able to tell me about that service. They took a complaint and gave me this service request no[protected], and the complaint will be resolved in 3 days.
I received another message from them on the same day that your service request no[protected] has been processed, thank you for being with reliance.
I made a recharge of 147/- to avail a 3GB 2G data as per the scheme on 23rd October.
Then i realize that my balance is deduced for local call for 120 paisa/minute, which is double the normal rate applicable. As i didn’t get the time and patience to complain, i recharged with a tariff cutter of Rs 111/-, with which i got an additional 100 MB 3g data free on 26th October.
I also made a recharge of Rs 60/- on 26th October.
On 27th October morning, I found out that my main balance and data balance both are reduced to zero.
I called and complained them on 27th morning and they took a complaint with a service request no[protected] and the complaint will be resolved in 3 days, At 13:33 I receive a message that your service request has been processed, thank you for being with reliance.
I feel cheated, robbed. If reliance wants to make more money they should hike the rates, but robbing off people’s money is wrong and the government should try such wrongful telcos, impose penalty on them and may even cancel their licenses.
I have decided to discontinue using reliance services with an immediate effect and will change the service provider with mobile portability.