[Resolved] Reliance Communications — Unnecesarry Deduction of main balance

deepti12345

from Indore, Madhya Pradesh

Address:	Indore, Madhya Pradesh, 452010
Website:	Reliance

I Deepti Mittal, ph.no.[protected] recharged my phone with 2g net pack of 119rs valid for 21 days on 28-nov-2015 at 7.21pm, at that time reliance sended me message for successful activation of net pack and my main balance was 47rs when i started using after half an hour my main balance was 13 rs so i complained and executive Ashish told there is technical problem your recharge is done its shown but net balance is not available, you would get in 2hrs and your deducted 34rs details are not shown due to technical problem so call after some time.Till 29-nov-2015 1pm i have called customer care 5 times there is no response they say details are not shown due to technical problem. When it was of deduction they deducted 34 rs now they arent refunding.if my money is not refunded i will cancel my connection which i am using from 15years and also will complain in TRAI if my complain doesnt resolve. DONT THINK CUSTOMERS ARE FOOL.

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Oct 18, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2015

Reliance Communications Customer Care's response Dear Deepti,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Dec 05, 2015

Reliance Communications Customer Care's response Dear Deepti,

As per confirmation received from concern team we wish to inform you have been charged correctly. Hence, we won't be able to pass any waiver. Thank you!

Cheers,
Reliance Communications