[Resolved] Reliance Communications — unnecessary balance deduction

sandeepmtbt

Address:

Saharanpur, Uttar Pradesh

Hi I purchased a new sim mob. No. [protected] on 13/04/15 and I got a balance of rs70 with 300mb data/month for 3 months. I never make a voice call or message from this sim but when I checked my balance today reliance deducted 64rs from my main balance and it was showing 6rs balance. When I contacted the customer care executive they refused to refund my balance. This was shocking experience with reliance service. So kindly refund my balance so that I should continue with reliance. Sandeep kumar

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Oct 24, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2015

Reliance Communications Customer Care's response Dear Sandeep,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Jul 04, 2015

Reliance Communications Customer Care's response Dear Sandeep,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications