[Resolved]  Reliance Communications — Unnecessary charges being levied for delays in cancellation of connection

Address:

411043

I submitted a connection termination request on 19th February where I stated that since I'll be leaving India my existing connection under user ID[protected] be closed. I got a confirmation call asking me to put a request just before my travel date. On 26th February I mailed the team to terminate the request. i was assigned a service request number[protected] against the same. ON 29th Feb i again mailed them asking for a confirmation if my request was completed. In the mail sent on 29th I mentioned by International Phone Number if they required to contact me.
Despite multiple followups every week the company did not terminate my connection and kept billing me. On 1st April I finally placed an international call to the customer service desk and was allotted another service request number.I clearly mentioned to the customer care representative (Renu) my International Number.As of 25th April, this request has also been completed, and my connection is still active. I am being billed unnecessarily for the last 2 cycles despite timely communication and frequent follow-ups. I have all email correspondence for the follow-ups including the mail where i provided my international number.