[Resolved]  Reliance Communications — Unnecessary VAS additions and not deactivating it despite numerous complaints from my side and being unresponsive to mails

Address:	Mumbai City, Maharashtra, 400710
Website:	www.rcom.co.in

These are the mails that I have sent them but with no reply from their side for more than a month. All my concerns have been properly pointed out in these series of mails. Please have a look at these mails for better clarifications regarding the incident Hi, With reference to the trailing mail and Despite numerous attempts to reach you through various forums, i have been stranded for a month now without any solutions. If my this mail is also not addressed, I have to ultimately take the course of law and file a consumer complaint. I have never seen or experienced such attitude towards customers in any services I have taken so far. Regards, Sabyasachi Mohapatra, Ph No: [protected] On Fri, Oct 2, 2015 at 11:38 PM, Sabyasachi Mohapatra wrote: Hi, With reference to trailing mail it is very unfortunate to state that my mail has not been replied since last 4 days. Is this the type of commitment you give to your customer? I have never seen such lacklustre approach from any company so far. Despite trying numerous time to your customer care helpline without getting any assistance I thought this would be best way my problem could addressed. You have again disappointed me. I am just amazed how can one who claims to give unparalleled service to a customer can have such attitude. Its a request to please try and resolve this other wise going to the consumer forum would be the last option that I would have. Regards, Sabyasachi Mohapatra, Ph No: [protected] On Sun, Sep 27, 2015 at 11:00 AM, Sabyasachi Mohapatra wrote: HI, This is to state that it is very unfortunate on your part to not to heed to what your customer wants. I have made several attempts to call in your customer care number, but to my dismay, all your numbers are unresponsive. I have had a very unpleasant and unsatisfactory experience as far as your commitment towards a customer is concerned. As I have never got a proper way of communicating to Reliance regarding my concerns since the time of my association with you, I had to mail it now. Following are my concerns and I want these to be addressed immediately: 1. why am I getting subscribed to unnecessary VASes?? Without being subscribed to any VAS of yours still I am paying for it. I need this to be resolved immediately otherwise sooner or later I would be forced to escalate this matter. 2.Despite numerous requests to allow my number to be ported, each time my request has been rejected. And I see no reasons for you to not to grant portability requests as I have never been a defaulter as far as paying bills are concerned. I would request you to please take care of my concerns and make some efforts from your part in trying to value a customer. Regards, Sabyasachi Mohapatra, Ph No: [protected]