[Resolved]  Reliance Communications — Unprofessional handling of 4g migration & false bill generation

Address:	Mumbai City, Maharashtra, 411033
Website:	www.rcom.co.in

This compliant is on behalf of my wife mrs. swati kulkarni. we have been using reliance net no.[protected] for more than 5 years. our monthly post paid plan was 2gb & was working well w/o any trouble till june'2016.

In july'2016 we found that the card is not working. when we tried to check with their nearest customer service center, it was told that. it's mainly due to transition phase & migration from 3g to 4g. it was also told that, we will have to buy new data card so that we can use 4g sim. this whole show was going on for more than 2 months, our old card was not in service, still we paid all the bills generated according to our original plan.

We faced lot of problems during migration & trying to list them below -
1) without customer's knowledge, they unilaterally disconnected old card.
Nearest customer service center (at pumpri, pune-411018) was not able to help & provide correct information.
2) by mail & sms repeatedly it was informed us to purchase new data card @ rs.899/-. actual price was rs.1599/- when purchased online. when tried to find out the reason on their help line, it was simply told that that offer is now closed.
3) it was clearly told by their representative that 4g migration to our number will be done w/o changing our original plan & rates.
4) after completion of all 4g formalities, i got a shock that our plan was changed to 5gb, only when i checked online.
5) when i made complaint on their helpline, i simply got the mail that for 4g netpack minimum plan is 5gb @ rs.1100/-

In view of their unprofessional approach, finally i sent mail on 28.07.2016 asking them to discontinue service to our no.[protected] w. e. f. i had also informed them that we are not going to pay any of their bills generated according so called 5gb plan. to this effect i also sent repeated no. of mail reminders in august, september & october, still monthly bills were generated & mailed to us.
Finally we got their mail on 15.10.2016 stating that our service request was registered vide id no.[protected], but we will have to pay rs.2448.48, which is charged as rental for 3 months.
At this stage, we want to ask following questions to reliance communications ltd.
1) why our no. was not disconnected in july'2016 in spite of our written request?
2) why their staff misguided us during purchase of new data card & 4g migration w/o changing original plan?
3) what about the bills / charges paid by us for the transition period, when our old card was not in service?
4) why we should pay their bill of rs.2448.48, which is supposed to be their fault?

Today (04.11.2016) we got an sms sent from - dz-rcommh stating that case has been filed against us & we have to appear in court, if bill is not settled by today evening, sms also mentioned to contact one mr. zakir - cell no.[protected]. this no. was continuously busy.
Also got a call from cell no.[protected] on 04.11.2016 at around 2.36pm, threatening us that a legal case has been filed against us & we will have to appear in shivaji nagar, pune court. when asked about legal notice, the lady simply disconnected the call.
Now, we don't want to pay single rupee to such an unprofessional company, who don't bother about their old & loyal customers like us.

At this stage, i need help to come out of this problem w/o paying any charges to reliance communications.
Seek consumer forum's help & expert's advice.

Also suggest reliance customers, to share their experience / complaints.

From - d. h kulkarni
Chinchwad, pune.