[Resolved] Reliance Communications — Unwanted deduction on VAS

Amit Jha

from Dharwad, Karnataka

Address:	Muzaffarpur, Bihar, 842002
Website:	www.rcom.co.in/Rcom/personal/customercare/customercare_sac.html

I have been using Reliance number [protected] for quite some time now.But in past 2-3 months in every week some balance is deducted for random VAS like VAS TechZone, VAS ErosGSM which i never subscribed.I complained several times through email and their customer care executive for the same reason, and they used to refund the amount .But from last few days they have stopped responding to emails and i can't reach to customer executive.This situation is really annoying and i need money refunded and all the VAS subscription stopped.

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Oct 17, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2015

Reliance Communications Customer Care's response Dear Amit,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Dec 09, 2015

Updated by Amit Jha I got response from the customer service team and the matter was resolved for that time, but again same thing happened and in past two days Rs13.50 has been deducted from my main balance for various VAS .I Never applied for these VAS.
Apart from the refund i need one time solution for this balance deduction in every week.I will give the details of the various deduction from balance for these unwanted VAS.

08/12/2015- Rs 3 Charged for VAS ErosGSM
09/12/2015-Rs 5 Charged for VAS Handygo GSM
09/12/2015-Rs 0.50 Charged for VAS TechRWCNKVed
09/12/2-015-Rs 5 Charged for VAS TechZone VP

Verified Support

Dec 09, 2015

Reliance Communications Customer Care's response Dear Amit,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications