[Resolved] Reliance Communications — Upgradation to 4G at the initial, and Change of plan after upgradation without prior information.

ganashree.rm

Address:	560075
Website:	www.rcom.co.in/Rcom/personal/home/index.html

I was previously a customer of Reliance 999 unlimited plan. The CDMA was shut down and I had to purchase the Wipod and upgrade to 4G. When enquired about the same at the nearest store I was told the same plan would continue whereas, now, the plan has also been changed to a mere 5 GB data usage for the same rate, without informing us. And they have neither given an option to switch off to lower speed plans. HENCE RELIANCE COMMUNICATIONS IS RUNNING A HUGE SCAM BY DECEIVING PEOPLE WITH 4G UPGRADATION.

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May 23, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2016

Reliance Communications Customer Care's response Dear Ganashree,

Apologies! To assist you with your current concerns, please help us with the following details, at this link using a PC: http://bit.ly/1cmd6ds we assure you that we will get the same addressed and fixed on priority.

Regards,
Reliance Communications

Sep 08, 2016

Updated by ganashree.rm Apart from change of plan now I find in my account at rcom website that I'm charged with a bill of Rs 2045 for a mere 5 GB 4GB_LTE_Postpaid Plan. I was not even provided the data after 5 GB usage but they have given me a bill without invoice of such a huge amount. In-spite of so many complaints they are still SHAMELESSLY CHEATING their customers with these CHANGE OF PLAN WITHOUT INFORMATION and BILLING FOR UNUSED DATA. FYI I'm not going to pay a rupee for the unused data and of-course, I'm left with none other option than terminating the Reliance Data Connection.

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Comments

praveen74

from Thiruvananthapuram, Kerala

They are doing this fraud to everyone. I have terminated the netconnect number [protected] on 18th june 2016 and confirmed the termination by calling their customer care (call recording available). One month later, i got a bill with a different tariff plan for my terminated number . When I call the customercare asking this they will disconnect the call ...Fraud management, Fraud cutomercare.. TOTAL FRAUD COMPANY

aruntanwar

from Mumbai, Maharashtra

Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"