[Resolved]  Reliance Communications — Very Poor network

Address:

Bangalore, Karnataka

Dear Mr Customer Care Officer or who ever it may be, Please recall the earlier mails regarding my data card no [protected]. i have gone through your email and i too regret that i have opted for a useless, stupid, insensitive, inefficient service like yours and also regret that i may be causing some pain to your company also. At the same time, i appreciate that yo are very prompt in sending the bills to the customer. I have been promised upto 14.7 MBps data speed on Pro3 connection mode on your network and the outright purchase of the modem is a prerequisite for availing the service. In one way, it is a forced sale. Now you have failed to provide me even one-tenth of the promised speed is outright cheating and i will be constrained to take up the issue for commercial malpractices and deficiency of services. I am also attaching the snapshots of the page, where your Pro3 services has given me a massive 119 MB of data in 47 minutes and 288 MB in one hour 37 minutes. The network is showing connected with almost full signal strength and 14.7 MBps but the data transfer is chocked. It is a technical problem from your end. Regarding this, yesterday, one priyanka from your mumbai office talked to me regarding this and generously adviced me to take the modem to your service centre at Rajajinagar, approx 40 km from my place spending more than the cost of modem for fuel to travel. I have replied "no" to your service message whether my issue was solved, many times earlier also, but there has been no response to my reply either. i believe you would understand that i am not employed by mr anil cheatingbhai ambani and my company is not paying me for roaming around between service centres for the delinquency in your services. You have two options, either rectify the connection problem and ensure me i will get atleast 4 mbps data speed, one fourth of your promised speed or send your representative to take back the modem and give me full refund for the cost. If you cant take back the modem, i am escalating the issue to TRAI, MRTP commission, DoT, CGRF, and such other statutory and legal bodies for refund and compensation for harassment, discomfort and and troubles suffered. Also, i will be publicising the issue on facebook, twitter and such other social media. Yours sincerely, rajesh