Reliance Communications — Voice and data both services are very poor

Address:	400063
Website:	www.atol.co.in

Dear Mr. Hussain,

With reference to your below trailing mail dated 21.06.2016, I was forwarded the details to you as required but still there is no response. for below issue.

Also informing you that we have not get any solution on the same.


Regards,
Ravi Kumar
IT-Support Executive

Adhunik Transport Organisation Limited
Mob.: +91 [protected]
mailto:[protected]@atol.co.in || https://www.atol.co.in || https://www.lakshyagl.com


From: IT_HO [mailto:[protected]@atol.co.in]
Sent: 21 June, 2016 2:54 PM
To: 'rcomappellate.authoritydelhi'
Cc: 'rcomappellateauthority.[protected]@relianceada.com'; 'Rcomappellateauthority.[protected]@relianceada.com'; 'rcomappellateauthority.[protected]@relianceada.com'; 'Rcomappellateauthority.[protected]@relianceada.com'; 'Rcomnodalofficer.[protected]@relianceada.com'; '[protected]@relianceada.com'; 'CorporateCare.[protected]@relianceada.com'; 'Vicky Singh'; 'vishal.[protected]@relianceada.com'; 'shakti.[protected]@relianceada.com'; 'Bharati Raja'; 'Alok Trivedi'; 'sandesh.[protected]@relianceada.com'; 'Siddhi Dabholkar'; 'israr.[protected]@gmail.com'; 'vinaypathak.[protected]@gmail.com'; 'Charudatta Rahaney'; 'rashmi.[protected]@relianceada.com'; '[protected]@atol.co.in'; 'Mumbai-ATOL'; 'vinod.[protected]@relianceada.com'; 'anil.[protected]@relianceada.com'
Subject: RE: Too much issue related to network with your newly launched 4G [T[protected]XBS010Z1875829]
Importance: High

Dear Mr. Mohd Hussain Khan,

With reference to your today’s mail we have listed below few connections which are converted from CMDA to Reliance GSM 4G.

SR.No. MDN SR.No. MDN SR.No. MDN SR.No. MDN
1 [protected] 10 [protected] 19 [protected] 28 [protected]
2 [protected] 11 [protected] 20 [protected] 29 [protected]
3 [protected] 12 [protected] 21 [protected] 30 [protected]
4 [protected] 13 [protected] 22 [protected] 31 [protected]
5 [protected] 14 [protected] 23 [protected] 32 [protected]
6 [protected] 15 [protected] 24 [protected] 33 [protected]
7 [protected] 16 [protected] 25 [protected] 34 [protected]
8 [protected] 17 [protected] 26 [protected] 35 [protected]
9 [protected] 18 [protected] 27 [protected] 36 [protected]


Regards,
Ravi Kumar
IT-Support Executive

Adhunik Transport Organisation Limited
Mob.: +91 [protected]
mailto:[protected]@atol.co.in || https://www.atol.co.in || https://www.lakshyagl.com


From: rcomappellate.authoritydelhi [mailto:rcomappellate.[protected]@relianceada.com]
Sent: 21 June, 2016 2:35 PM
To: IT_HO
Subject: RE: Too much issue related to network with your newly launched 4G [T[protected]XBS010Z1875829]

Dear Mr. Kumar,

This is with reference to your e-mail dated 21 June, 2016 received at Reliance Corporate Care.

As informed you earlier, we request you to provide us Reliance number for further assistance.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Mohd Hussain Khan
Officer - Corporate Care
Reliance Communications Limited

NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged.

The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

--- Original Message ---
On June 21, 2016 at 1:56 PM, "IT_HO" wrote:
________________________________________
Dear Reliance Team,

With reference to below trailing mail we have not received any response from your side against the email dated 02.06.2016 regarding network related issue for PAN India of Reliance 4G mobile numbers and we are having 60 connections in corporate group of leading in transport industry having branches all over the India.

In view of the above we would like to request you please acknowledge this mail and revert with your final commitment for improvement of the network so that we can take the final decision to switch over all the connection of PAN India to other service provider.

Also we will not prefer to Reliance for more businesses in future.

Awaiting for your positive and prompt response in this regards.

Your co-operation will be highly appreciated.

Regards,
Ravi Kumar
IT-Support Executive

Adhunik Transport Organisation Limited
Mob.: +91 [protected]
mailto:[protected]@atol.co.in || https://www.atol.co.in || https://www.lakshyagl.com


From: IT_HO [mailto:[protected]@atol.co.in]
Sent: 02 June, 2016 4:53 PM
To: 'Rcomappellateauthority.[protected]@relianceada.com'
Cc: 'rcomappellateauthority.[protected]@relianceada.com'; 'Rcomappellateauthority.[protected]@relianceada.com'; 'rcomappellateauthority.[protected]@relianceada.com'; 'Rcomappellateauthority.[protected]@relianceada.com'; 'Rcomnodalofficer.[protected]@relianceada.com'; '[protected]@relianceada.com'; 'CorporateCare.[protected]@relianceada.com'; 'Vicky Singh'; 'vishal.[protected]@relianceada.com'; 'shakti.[protected]@relianceada.com'; 'Bharati Raja'; 'Alok Trivedi'; 'sandesh.[protected]@relianceada.com'; 'Siddhi Dabholkar'; 'israr.[protected]@gmail.com'; 'vinaypathak.[protected]@gmail.com'; 'Charudatta Rahaney'; 'rashmi.[protected]@relianceada.com'; '[protected]@atol.co.in'; 'Mumbai-ATOL'
Subject: RE: Too much issue related to network with your newly launched 4G [T[protected]XBS010Z1602888]
Importance: High

Dear Sir / Madam,

With reference to your below trailing mail we would like to inform you that we are talking about our entire connections which are converted from CDMA to 4G GSM – Reliance. Our most of the connections are using by our top senior officers and they are facing network issue / call drops / no Internet Data access/ slow Internet access at each & every locations across PAN India and due to no network we are not able to communicate with clients and losing our businesses on very high scale.

We regret to write that if we will not get the solution for the above problem within a week, our management has instructed us to switch over to other service provider with immediate effect.

Awaiting for your positive revert.

Regards,
Ravi Kumar
IT-Support Executive

Adhunik Transport Organisation Limited
Tel.:[protected] || Mob.: +91 [protected]
mailto:[protected]@atol.co.in || https://www.atol.co.in || https://www.lakshyagl.com

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: 27 May, 2016 3:04 PM
To: IT_HO
Subject: RE: Too much issue related to network with your newly launched 4G [T[protected]XBS010Z1602888]

Dear Mr. Kumar,

This is with reference to your e-mail dated 27 May, 2016 received at Reliance Corporate Care.

We request you to provide us Reliance number for further assistance.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Priyanka Gangadhar
Officer - Corporate Care
Reliance Communications Limited

NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications
& is confidential or privileged.

The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


--- Original Message ---
On May 27, 2016 at 11:06 AM, "IT_HO" wrote:
________________________________________
Dear Sir / Madam,

We would like to inform you that the network is very poor of your newly launched 4G Reliance kindly request you to improve the same on top priority otherwise we will bound move to other service provider because due to network issue we are losing our businesses and also inform you that you will be responsible for our direct indirect losses of business due to the same.

In view of the above also inform you that there is so much issue with Internet data also for example user exist the Voice + data plan but currently he is not able to access the Internet.

Please look into the matter.

Regards,
Ravi Kumar
IT-Support Executive

Adhunik Transport Organisation Limited
Tel.:[protected] || Mob.: +91 [protected]
mailto:[protected]@atol.co.in || https://www.atol.co.in || https://www.lakshyagl.com