[Resolved]  Reliance Communications — Worst service experience: Neither resolving issue nor terminating service

Address:

Vadodara, Gujarat

My subscriber id:[protected] My internet stopped working since 11th May, 2015 due to login issues. I have raised many complaints, they say it will be resolved in 24hrs but there is no solution for the same. After repeated failures, I requested to terminate the services on 20th May, 2015. I was supposed to receive confirmation call in next 48 hours but I didn't hear anything from them. I have been calling repeatedly but there is no solution to the same. It is being difficult to get in contact and resolve the matter majorly because a) Its nearly impossible to talk to customer care guys b) When you ask turnaround time, straight forward answer is within 24 hours c) After 24 hrs, our RIT team is working and will arrange a call back d) There is no call back from them e) They have no piece of information and act as handicapped. f) They do not provide any alternate contact point g) Their records are not updated and not sure of where there offices are located. h) They assume if people don't chase them, complain is resolved. It is a terrible experience and being difficult to get out of it