Reliance Communications — Wrong activation of pack several times | |||
Hello Sir, I am using reliance[protected] from the day reliance starting GSM service . Today when i went for activation of 1 GB 3G data with code *777*156# i got a screen message TRY AGAIN, so i tried several times and after 12.40 pm i got the data 3 times and 468 balance was deducted . I called customer care and even chat with reliance live chat but both said we cant do anything regarding this problem . This was company's fault and why should customer bare the loss . Please solve it and refund me 312 rupees and take back 2 GB data as i just want 1GB data which cost 156 rupees . If not possible please increase the validity of my data pack (2 months). Waiting for the problem to get solved soon Regards Anoop Bansal Was this information helpful? | |||
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Reliance Communications customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
I got a mail from reliance e-mail id :[protected]@relianceada.com saying (As per the system policy, we will not be able to transfer the data balance.Hence we request you to be careful from next time.)
Problem was occurred in reliance and asking me be careful next time . Not a appropriate answer, i want a solution . I[censored] can't transfer the data extend the data validity 2 months more for which u have deducted the balance twice more
Problem was occurred in reliance and asking me be careful next time . Not a appropriate answer, i want a solution . I[censored] can't transfer the data extend the data validity 2 months more for which u have deducted the balance twice more
Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
I was told that the validity will be increased by two more months not two months because the deduction was done three times, so three months validity should be provided not two months . As discussed on call, i should have got two months more validity and reliance has increased only 1 month validity . Please solve it .
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications