Reliance Communications — Wrong balance deduction and unethical behavior of customer representative

Dear appellate,

I have recharged my phone on 7th july for roaming pack i. e 92 rs/56days.
Today is 5th day but my pack is still not active. i called 5 to 6 times @ 198 they gave me complaint no and that complain is also resolved as per your record and message but i am still facing the same issue i. e for outgoing 1.15ps/min and 45p/min.

But according to pack, my call rate should be for outgoing 35p/min and free incoming.
I got three sr no out of these 2 is resolved but i am not able to understand when my pack is not active then how your sr no is resolved.

Sr no:[protected]
Sr no.[protected]
Sr no.[protected]

Please resolve my issue. now i am frustrated with your service that your company is providing in last 2days.

Today i. e on 9th july i called @ 198 they said your service is active afterthat i made a call and the issue arises i. e 1.2rs/min.,


I am feeling suffocated while using reliance in three days. i am in roaming and i am not able to call or receive the call.


Please resolve this issue.


i am writing this complain here 3rd time and mailed my complain to customercare and appellate on 9th july and 11th july even they didn't acknowledge about my complain.
as per trai rule you should acknowledge complain within three days.
I complaint on 7th july that case is resolved but my pack is not active.

Today i called @ 198 they said your pack is active afterthat i called one no and my outgoing charge was 1.15rs/min.
Even they blocked my number i can't call @198.

If you want to help me then please arrange a call back for me.
I have many grievances like
1. Pack is not active (92Rs because outgoing call rate is 1.15rs/min)
2. Balance is deducted (26Rs)
3. My number is BLOCKED from 198(Even i used my friend number to know the status of complain and Reliance blocked that number too)
4. I didn't receive mail acknowledge(mailed on 9th jully and 11th july RCOMAppellateAuthority.[protected]@relianceada.com,
[protected]@relianceada.com)


Resolve my case asp.I complained on Pgportel also.
Thank you


Ruchee kumari
[protected]
Ruchee. [protected]@gmail.com