[Resolved] Reliance Communications — Wrong balance deduction | |||
Dear appellate, I have recharged my phone on 7th july for roaming pack i. e 92 rs/56days. Today is 3rd day but my pack is still not active. i called 3 to 4 times @ 198 they gave me complaint no and that complain is also resolved as per your record and message but i am still facing the same issue i. e for outgoing 1.20ps/min and 45p/min. But according to pack, my call rate should be for outgoing 35p/min and free incoming. I got three sr no out of these 2 is resolved but i am not able to understand when my pack is not active then how your sr no is resolved. Sr no:[protected] Sr no.[protected] Sr no.[protected] Please resolve my issue. now i am frustrated with your service that your company is providing in last 2days. Today i. e on 9th july i called @ 198 they said your service is active afterthat i made a call and the issue arises i. e 1.2rs/min., I am feeling suffocated while using reliance in three days. i am in roaming and i am not able to call or receive the call. Please resolve this issue. Thank you Ruchee kumari [protected] Ruchee. [protected]@gmail.com Was this information helpful? | |||
Oct 19, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Jul 10, 2016 Reliance Communications Customer Care's response Dear Ruchee, Regret the inconvenience caused. We have arranged an outcall to understand and address your concern. Our team will get back to you by 04:30 pm. Regards, Reliance Communications | |||
 6 Comments | |||
Comments
I didn't receive any call from your team.
Hello,
I got a call from [protected].he said he is calling from consumer complaint site and want to refund money in my bank account so he want my 16digit debit card no so he can immediately transfer and this is the rule of consumer forum they refund money in account.when i said i am not going to give my account no then he said that we are going to close your complaint without solving.
I got a call from [protected].he said he is calling from consumer complaint site and want to refund money in my bank account so he want my 16digit debit card no so he can immediately transfer and this is the rule of consumer forum they refund money in account.when i said i am not going to give my account no then he said that we are going to close your complaint without solving.
Dear Ruchee,
We regret the unpleasant experience and appreciate you for taking time to share the same with us. We have escalated your grievance to a specialised team. We assure you that they will look into the matter at the earliest and update you with a best possible resolution. Thank you!
Regards,
Reliance Communications
We regret the unpleasant experience and appreciate you for taking time to share the same with us. We have escalated your grievance to a specialised team. We assure you that they will look into the matter at the earliest and update you with a best possible resolution. Thank you!
Regards,
Reliance Communications
Dear Appellate,
i have recharged my phone on 7th july for roaming pack i.e 92 Rs/56days.
today is 3rd day but my pack is still not active.i called 3 to 4 times @ 198 they gave me complaint no and that complain is also resolved as per your record and message but i am still facing the same issue i.e for outgoing 1.20ps/min and 45p/min.
But according to Pack, my call rate should be for outgoing 35p/min and free incoming.
i got three SR no out of these 2 is resolved but i am not able to understand when my pack is not active then how your SR no is resolved.
SR No:[protected]
SR No.[protected]
SR No.[protected]
Please resolve my issue.Now i am frustrated with your service that your company is providing in last 2days.
Today i.e on 9th july i called @ 198 they said your service is active afterthat i made a call and the issue arises i.e 1.2rs/min.,
I am feeling suffocated while using reliance in three days. i am in roaming and i am not able to call or receive the call.
Please resolve this issue.
I am not able to understand how to react now.its been 4 days and i didn't get my balance back and roaming facility.
I am in roaming, not able to receive or place a call due to your extra charges.
Outgoing Call rate is 1.15rs/min and Incoming Call is 45p/min.
Even i got two message regarding 1st two SR that these SR are resolved.but i am not able to understand the logic behind resolved SR. when my balance is not credited in my account and roaming is activated then how SR get resolved.
Now i have to think about portability due to service provided by RCOM.
My grandmother is admitted in hospital and i am not able place or receive call.so you can understand the felling that i am going through.
Thank You
Ruchee Kumari
[protected]
ruchee.[protected]@gmail.com
i have recharged my phone on 7th july for roaming pack i.e 92 Rs/56days.
today is 3rd day but my pack is still not active.i called 3 to 4 times @ 198 they gave me complaint no and that complain is also resolved as per your record and message but i am still facing the same issue i.e for outgoing 1.20ps/min and 45p/min.
But according to Pack, my call rate should be for outgoing 35p/min and free incoming.
i got three SR no out of these 2 is resolved but i am not able to understand when my pack is not active then how your SR no is resolved.
SR No:[protected]
SR No.[protected]
SR No.[protected]
Please resolve my issue.Now i am frustrated with your service that your company is providing in last 2days.
Today i.e on 9th july i called @ 198 they said your service is active afterthat i made a call and the issue arises i.e 1.2rs/min.,
I am feeling suffocated while using reliance in three days. i am in roaming and i am not able to call or receive the call.
Please resolve this issue.
I am not able to understand how to react now.its been 4 days and i didn't get my balance back and roaming facility.
I am in roaming, not able to receive or place a call due to your extra charges.
Outgoing Call rate is 1.15rs/min and Incoming Call is 45p/min.
Even i got two message regarding 1st two SR that these SR are resolved.but i am not able to understand the logic behind resolved SR. when my balance is not credited in my account and roaming is activated then how SR get resolved.
Now i have to think about portability due to service provided by RCOM.
My grandmother is admitted in hospital and i am not able place or receive call.so you can understand the felling that i am going through.
Thank You
Ruchee Kumari
[protected]
ruchee.[protected]@gmail.com
how much i have to wait.its been 5days..
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i am not able to understand how to react now.its been 3days and i didn't get my balance back and roaming facility.
I am in roaming, not able to receive or place a call due to your extra charges.
Outgoing Call rate is 1.15rs/min and Incoming Call is 45p/min.
Even i got two message regarding 1st two SR that these SR are resolved.but i am not able to understand the logic behind resolved SR. when my balance is not credited in my account and roaming is activated then how SR get resolved.
Now i have to think about portability due to service provided by RCOM.
My grandmother is admitted in hospital and i am not able place or receive call.so you can understand the felling that i am going through.