Reliance Communications — Wrong Bills - misleading customers

Address:

Mumbai City, Maharashtra, 147001

W.R.T. To the issue mentioned below in the trailing mail, i again talked to the customer care executive mr. Abdul from kolkatta, today i.E. On[protected]Customer interaction id: [protected]). He says that the rule regarding safe custody has changed in february-2016 and the old and new rules are as follow:

1. Old rule before february-16 : if the customer does not give any request for removal of safe custody after expiry of three months of safe custody then the connection stands automatically permanently disconnected and there shall be no billing after that until and unless customer request for revival of the connection.

2.New rule after february-16 : if the customer does not give any request for removal of safe custody after expiry of three months of safe custody then the safe custody is automatically removed and the billing starts as per the base plan.

I had opted for safe custody in november-15, then how can you impose new rule in my case?? I had not given any request for revival of the connection the how can u bill me for zero data usage ????

Naitik saini

[protected] forwarded message[protected]
From: naitik
Date: tue, apr 12, 2016 at 11:37 am
Subject:
To: support.[protected]@relianceada.com
Cc: rcomappellateauthority.[protected]@relianceada.com


Dear sir
My data card no. Is [protected]. I had requested for permanent disconnection of this connection as i no longer needed it. However when i called your reliance customer care, the executive insisted me to not disconnecting the connection. But, i again told him that i do not need this connection and to disconnect it immediately. Then the executive insisted me to put my connection in safe custody mode for three months. When i asked him about what will happen after expiry of this period of three months, then he again and again confirmed me that the connection will automatically get permanently disconnected if i do not give any request for restarting the services and therefore i will not receive any bill automatically after expiry of the period of three months.
I trusted the executive and got the safe custody activated after payment of pending dues of rs. 913/- w.E.F. 8 november 2015. I received bills of zero amount for the months of december-15, january-16 and february-16. After expiry of the three months period safe custody, i did not put any request for revival of the connection as i trusted the words of the executive and was sure that the connection would have got permanently disconnected. Moreover thinking this i got another company`s wired wifi connection for internet.
Then reliance sent me a bill of rs. 614 in march-16 and rs. 988 in april-16 without any logic and against the assurances they gave me while insisting me to opt for safe custody. I called the customer care executive on 10-april-16 and told me about how i have wrongly received bills and also asked him to disconnect the connection immediately. He asked me to write about wrong billing to
Support.[protected]@relianceada.com and took my request for permanent disconnection with request no.[protected]. He also asked me to talk to special desk next day i.E. On 11-april-16 about wrong billing and auto start of services without my request/consent. It is pertinent to mention here that i have not used even a single mb data for the periods which you have sent me bills. Then again i called customer care executive on 11-april-16 regarding my problem of wrong billing and also asked him to let me talk to special desk. He told me that when i opted for safe custody, at that time the policy was that after expiry of three months the connection got automatically disconnected permanently if the customer do not give request for revival of the connection and according to him this policy has changed after that in which the connection automatically restarts after three months.
Firstly, when i wanted to disconnection my connection in november-2015, you executive put my connection on safe custody giving me assurances regarding automatic disconnection after three months. Secondly now your executive says that the policy of safe custody has changed. Kindly do not deceive the customers like this. When the customers asks for permanent disconnection, do not lure him to opt for other options giving him false promises.
Kindly cancel the bills sent to me after the expiry period of three months of safe custody against my wishes and disconnect my connection immediately without any delay.

Naitik saini