Reliance Communications — Wrong connection and billing for user id:[protected]

Address:

Lucknow, Uttar Pradesh, 226003

Dear sir/mam,
Ref: UserId:[protected]
It is a matter of great shame for a reputed company like yours, having such poor customer care and providing incorrect information and services.

Introduction:
I booked a Broadband connection in mid April 2016 and was attended by Mr Nauman Ali (Mob No: [protected]). I applied for 799 Broadband Plan. However, Mr Nauman suggested me to take Landline too as I would get Free Unlimited Local Calls. Further, he told me that he would also provide me a Free Landline Phone (Although it is not included with the plan). So I paid him Rs 2100 in total and booked the plan. 2 days later I was informed that, the connection box is far from my home so i need to pay Rs 600 extra for the wire. I paid Rs 600 the very next day and got my connection started next day. However, i never got the Free Landline phone, even after 4-5 calls to Mr Nauman. Finally I purchased a Landline phone and connected it.

The Issue:
On 11th May 2016, I received my first Bill of Rs 1178.57 (Attached with the email) and was shocked to see that the Bill shows i am using 2 Landlines! My calls have been charged at Re 1 per min. However, I am only using[protected]. I don't have any information about[protected]. So, I called up Mr Nauman, he told me that "I am not responsible for Problems, I only provide connection". Next, I called up your Customer care[protected], they told that they can only disconnect my Landline, and they will send some person to investigate the issue. So, I decided not to pay any of your bills and wait for your action. Today (04 June 2016), My connection has been Terminated by you. On contacting your customer care they have filed complaint no[protected] to terminate my Landline. However, they have asked me to write the issue to you to get my Bills corrected.

After several call exchanges from your company on 11 June 2016 i got a call from [protected], Reliance Office Lucknow, stating that I should pay Rs 750 and the rest amount will be waived off as I was given wrong services! Further my connection will resume as soon as I pay the bill.
Same day only, I paid Rs 750 online via Receipt No: AMIP[protected]image attached). However even now my connection has not resumed.
I called up your customer care they told me that, there is no information regarding waiver amount, further my services will begin only after full payment ie Rs[protected]. What the hell is this? Why will i pay this, when I did'nt used your service. Disconnection request for the Additional Landline is already given via no:[protected].

IMPORTANT UPDATE:
Your concerned person NAUMAN ALI, wants me to sort the issue by paying Rs 230 and he will pay Rs 200 on his own, as said in his phone call today. He wants to hide his mistake that he gave me wrong Telephone Connection.

CONCLUSION:
It has been a long time since your customercare team is harrasing me.
I have already filed an Case ID :[protected] Against your Company in Consumer Forum. Further, I shall also file an FIR with all valid Recorded Phone Calls and Bills/Emails. Further, I will share the issue over Facebook and Twitter to present the poor/corrupt services of your company. Kindly, resume my services within 24 hours, and request you to install Landline No[protected] which was included for free in my plan.