[Resolved]  Reliance Communications — Wrong data plan allotted

Address:	400101
Website:	www.rcom.co.in

I had filled a complaint on 26th May stating that my data plan limit is utilized


I get a message on 23May "Dear Customer, you have consumed 100% of your total quota allotted. 3G speed will be throttled to 64kbps till next bill. To check data usage send to 55444."

As per the scheme on the website and while applying for it was told to me that 2GB would be allocated.

Reliance is cheating their customers.

I get a reply from their non helpful customer care

AS

"We have gone through your e-mail dated May 30, 2016 for your Reliance number [protected] and regret the inconvenience caused.


As per records checked and verified in system, your plan is Freedom599 and under this plan you can use Unlimited free benefit is there at a speed of 64kbps however if you have received any messages then kindly ignore the same."

Actually I'm reminding them daily with my mails and then after 4 workings days i got a reply stating the above.

After 26th continuously following up but no reply yet.

My data plan still remains same and bill cycle is 27th to 26th monthly.

Complaint no. as per their records [T[protected]WS010Z1446704]

Few screenshots for reference below.