[Resolved]  Reliance Communications — wrong deduction of 1298rs

Address:

Gurgaon, Haryana

HI, My Mobile number Is [protected] registered with name of Manoj Yadav My main balance on 1st nov was 9474rs. i activated 74rs internet plan for 1gb pack so now balance remaining balance was 9400rs.Around 4pm i was using internet, when i shut net and checked my remaining net balance it was 1.64 mb and when checked my main balance, to my surprise it was 8111 so a deduction of 1299rs was made from my main balance even when net pack was active on My sim. For that i forwarded complain to your customer care where i talked with ketan Who Claim designation as supervisor, he told me that yes wrongly deduction Is done 2 times for more than 600, ur balance will be refunded after 48 hours, my complain no Is[protected] After 48 hours still no refund, than i again called back in care and, talked with ur supervisor aman, he told me that your complain Is still under processing.u should wait.i did same. After 72 hours i Got message that your complain Is closed.after that got a message that 18rs Is added to your main balance so only a addition of 18rs done where as deduction was made for 1299 than i again called in care today, they told me that 1270 was deducted correctly for internet Bt not able to convey on what basis because i still have that same internet pack activated with 1.64mb left so how Is it a correct deduction.now he is also saying that he cant check details as they have data for 3 days only bt its no my fault, i did file complain on same day and still waiting from 4 days i think i did a mistake choosing reliance because nobody is listening to me, nobody making me to talk with manage on floor.neither able to callback to care from my number, already filed complain 10 times that nblock me bt no resolution till now.did all above conversation with others number. I am really upset with your service, pls find me a solution and refund my money asap... proof for still remaing net balance as of today is attached below.i hv nt recharged till now after that incidence.i also have recorded call conversation for all your executive where ketan is one who really talked rudely, none mae me talk with manager. pls luk into matter asap otherwise need to luk for other options