Reliance Communications — Wrong Deduction of balance. | |||
My MDN is [protected]. In last 3 months I've recharged my Reliance Mobile 3 times with INR 85, 110 and 85 but suddenly my balance goes down to zero. Customer care does nothing. I've made complaint through mail where I got the complaint ID and was asked for resolution within 6 Hrs. but after 3 days they did nothing. Can anyone help here. Was this information helpful? | |||
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Reliance Communications customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
My alternate number is [protected].
I'm attaching the snapshot of mail I got recently from your team. This is complete nonsense. Still they are working on it. There is no time limit of working of any complaint while at the time of complaint registration, 6 hrs SLA was decided. In my previous communication I had said that if my balance is not reverted upto 22-Feb 20:30, I'll take the issue to consumer court.
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I'm attaching the snapshot of mail I got recently from your team. This is complete nonsense. Still they are working on it. There is no time limit of working of any complaint while at the time of complaint registration, 6 hrs SLA was decided. In my previous communication I had said that if my balance is not reverted upto 22-Feb 20:30, I'll take the issue to consumer court.
I've not received a single call from RCOM for resolution of my complaint.
Dear Prateek,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
I got a call from Reliance Customer Care on 24th Feb 2015 stating that all wrongly deducted balance would be deducted within 3 working days. But still not reverted.
I've already submitted my complaint to RCOM Appellate Authority, Rajasthan with all evidences and waiting for their response. I'm going to file a case of cheating and misleading consumer in Consumer court, if I don't get the solution.
The only problem is nobody does the head hunting for such small issues that encourages such kind of cheating.
I've already submitted my complaint to RCOM Appellate Authority, Rajasthan with all evidences and waiting for their response. I'm going to file a case of cheating and misleading consumer in Consumer court, if I don't get the solution.
The only problem is nobody does the head hunting for such small issues that encourages such kind of cheating.
Still the issue is not resolved.
I've submitted the issue to RCOM appellate authority, Rajasthan on 26th Feb with all the proofs. They are same as RCOM Customer Care.
I was told that first I need to complain to Customer care, if not satisfied then should go to next level i.e. appellate authority and can go to consumer court if not getting satisfactory action from appellate authority.
RCOM is pushing me hard to face it in consumer court. I'll do that, I'm waiting for 30 days limit of appellate authority.
Actually everyone who faces such issues, should escalate it upto last level. Companies like RCOM that are having bad network and worst services attract people with their unique plans. When customer subscribe to RCOM, they start their cheating and try to increase their revenue through wrong deduction or such same methods.
People generally make complaints upto a level, then they don't go into details and give up and change the operator, Such incidences encourage RCOM to cheat people. If everyone go in detail and push it upto last level, RCOM will automatically go in loss by facing consumers in court.
Every nonsense step of RCOM making me firm to get my cheated money back and I'll get it.
I've submitted the issue to RCOM appellate authority, Rajasthan on 26th Feb with all the proofs. They are same as RCOM Customer Care.
I was told that first I need to complain to Customer care, if not satisfied then should go to next level i.e. appellate authority and can go to consumer court if not getting satisfactory action from appellate authority.
RCOM is pushing me hard to face it in consumer court. I'll do that, I'm waiting for 30 days limit of appellate authority.
Actually everyone who faces such issues, should escalate it upto last level. Companies like RCOM that are having bad network and worst services attract people with their unique plans. When customer subscribe to RCOM, they start their cheating and try to increase their revenue through wrong deduction or such same methods.
People generally make complaints upto a level, then they don't go into details and give up and change the operator, Such incidences encourage RCOM to cheat people. If everyone go in detail and push it upto last level, RCOM will automatically go in loss by facing consumers in court.
Every nonsense step of RCOM making me firm to get my cheated money back and I'll get it.
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications