Reliance Communications — Wrong plan activation of postpaid SIM

Address:	Indore, Madhya Pradesh, 452010
Website:	www.rcom.co.in/Rcom/personal/customercare/customercare_mobile_postpaid.html

Hi folks

My brother (manvendra singh kushwah) had taken two post paid jalsa rental (399) plan month of feb 2015 from reliance executive monti.
As after making understand of plan features we agreed to take plan and given all the regal and document and money to the executive.
But executive cheated us and activated wrong plan from navlakha sai telecom
(reliance dealer).
When first copy of bill we got by the reliance we didn't check the bill and paid the bill because the bill amount was quit low as per the plan thats we were thinking. but the once we got the second copy of the bill came and we checked the billing amount it was quit double due to wrong plan activated by the reliance. there after we went to reliance office of bcm height vijay nagar and complaint about the billing than we came to know that jalsa plan discarded by reliance on feb. and the actually plan activated by reliance was 199 rental plan because of this wrong plan activation we are being confronted this issue.

Since march i am keep talking to reliance team pertaining the query but yet not getting proper solution and continue sly getting bill from reliance.

Note:- since last two month i am coordinating with reliance team member (ashvin ji contact detail:-[protected]) for same query and he is keep saying me that will upgrade your plan and waver rest of the bill amount as per the previous bill plan. but still nothing happened and ashvin ji stopped picking my number last one week.

Ps:- please note that we already spoke to reliance team whats the genuine amount as per the bill plan we are ready to pay but still not getting proper respond even we didn't use the service of reliance since 4 month

So final we have decided to raise the issue and came to you for the further assistance.

Kindly gone through the hole scenario and tell me where customer is wrong.

I would request to please provide the solution against the issue.

Please find the enclose detail of customer:-

Manvendra singh kushwah
Postpaid bill sim no:-[protected], [protected]
Address:-721 r sector mahalaxmi nagar n/r bombay hospital vijay nagar indore mp.