[Resolved] Reliance Communications — Wrong recharge information in your website please refund my money

sandiproy.1986

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal

Yesterday I had recharged my mobile ([protected]) with 116, which offers 125mb 3g data and 100 talk time for 30 days. But I got 2gb data for 2 days where in your website the offer stated as above 125mb and 100 talktime. please refund my money. its a cheating with customer. The person with whom I talked, he told me that the offer has been changed, but my qestion is how a customer will know the changing in offer?? Before recharging I checked the offer in your website and rcom app also. Its very annoying that customer care is ignoring my complain. Thats why I am writing to you. Please solve this issue as i don't want this offer. Please refund the amount in my bank or give me that much amount as talktime. Note that I recharged 2 times so 116*2=232. Hopefully I will get a positive reply. Thanks Please see the attached file also. Sandip Roy [protected]

+1 photos

Was this information helpful?

No (0)

Yes (0)

Oct 19, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2015

Reliance Communications Customer Care's response Dear Sandip,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Jun 17, 2015

Reliance Communications Customer Care's response Dear Sandip,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications