Reliance Communications — Wrongly Debited Amount from my Balance for the second time in 2 months | |||
The complain of same nature was posted by me in Nov, 14. This time again my account has been wrongly debited by Rs 150/-. I called up 198 to raise a complain at least 55- 60 times but every time my call is been disconnected This is a mental harassment. I am sick of calling Reliance. Was this information helpful? | |||
|
Reliance Communications customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Its been 6 days and my balance has not been refunded. How much more time will you need to refund my 164/- Rs.
At least some one should call and let me know what is going on as I am sick of calling 198 and no one responds.
At least some one should call and let me know what is going on as I am sick of calling 198 and no one responds.
On 27th I raised a complain online about wrongly debited amount Rs. 164/- from my balance. After 2 days, 29th Jan, 15 I got the sms with the request no[protected]. The next day i.e. 30th I got the sms that my complain has been resolved. But I did not get my balance back. Since then I am trying to get in touch with the Reliance customer support team on 198, but my call never reach them and disconnects before getting connected to them (of course this can be only due to their manual settings), except twice I got connected luckily. Once they said there is no complain form my number so they took the complain. And again I got connected today, 4th Feb (after regularly trying to call) then the executive said that there is no such complain and they can't even take this complain as this was on 27th and its been a week now and disconnected.
Pathetic service. Very Poor response. Reliance has done this the second time in 2 months.
Pathetic service. Very Poor response. Reliance has done this the second time in 2 months.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Kindly submit your details at this link using a PC: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.
Regards,
Reliance Communications