[Resolved]  Reliance Communications — Wrongly Debits Balance every now and then

Address:

Bangalore, Karnataka

Dated 15th Nov, my balance was Rs. 123.00 until I received an sms that my balance is Rs.00. I called up 198 and complaint of the same, the executive confirmed that its wrongly debited from my account and I will get it back. I got it back after 5 hrs approx. But to my utter surprise just 20 minutes after receiving the Balance again I received an sms that my balance is Rs 00. I called up customer care but they disconnected without letting me complete my sentence. Since then I have tried calling 198, *333 at least 70-75 times but the call does not connects to the executive and gets disconnected itself. The problem doesn't end here, I got Rs 50 top up done and I received an sms that I have Rs 41.00 balance. I tried calling my relatives but surprisingly while calling it was said that I cannot complete the call due to insufficinet balance. I checked my balance again and it was Rs 41.00. I switched OFF my mobile and then switched it ON again but still couldn't make a single call. But still by the end of the day again I received an sms that my balance is Rs 00. Hence together with Rs. 123 I lost Rs. 41 too. More than that I got mentally harassed by calling customer care repeatedly with a hope that this time the executive might respond. But this did not happened. My internet (internet pack) on mobile too stopped working since 15th Nov, 14 night. I am very disappointed with the poor service of reliance. I have a little kid and I am alone with her without any source of contact with husband or relatives. Its only incoming. This kind of problem with reliance is not new to me. These people must be taught to be professional and true to their service.