Reliance Data Card — Reliance unresolved billing and data card technical problem

Address:

Chennai, Tamil Nadu

Sir My name is V.Karthikeyan from Chennai and my reliance data card number is [protected]. I have took reliance data card connection on nov 3 from day one it was not working properly Either no connectivity or some time 1X speed . i have raised complaints 3 times every time The customer care will asked for 3 or 7 working days’ time but simply they will close my Complaint without even calling me and even I will get service SMS to rate the service for the Solution they have given, think hw a customer will get irritated. By the time my first bill got generated for Rs 547 still I am calling the customer care no respond Same happening on dec 6th they have suspended my service for non payment and this Time I spoke with some floor manager she promised that my lines will be active and my bill Will be reversed and asked to go to reliance store to exchange for dongle. I went to reliance store They said this is franchise stores they cannot exchange dongle asked to go direct reliance office at Chennai nungambakkam. By the time again new bill got generated for total Rs 1848 for suspended Connection. I went to reliance Chennai office and met Mr.Manoj kumar, Co-ordinator explain all the problems He said he customer care is contract employees and he will check and let you solve the problem. But no solution again from him I went to met him again to know the status he said sir it’s a long process it will take time and if you want to solution immediate he asked me to pay 1000 rupees as full and final Payment and will waiver the remaining amount and even he will give 3G for 2GB for zero rental for two Months . I want to put full stop so I took his offer and paid 1000Rs and got the receipt on January 30th 2015 .Today his feb 25th 2015 still my outstanding is remaining same and my connection is Suspended nothing changed instant I am getting sms that reliance will take action my for non payment. I went to reliance office 3times again but he gives 10days, 15days times but no result. I want know if a person took some service or invested our money in a public or private sector are we Slaves no respect for a consumers, where is our consumer rights??????????. Kindly take some serious action for the same. Contact details V.karthikeyan [protected]