[Resolved]  Reliance — Datacard [protected] not activated. Pls refund

Address:Chennai, Tamil Nadu, 600006

Sir,
I called [protected] seeing online ad and a person named Karunakaran
said the datacard will be delivered and activated within 3 hours. He
sent a person named Venkat (ph: [protected]) who came to my house on
22/01/2016 and delivered the data card [protected] at 16:30 hours and
took Rs.1200 cash from me without giving me any receipt or visiting
card. He did not fill up any form saying technology is advanced. He
said the data card will be activated before 20:00 hours on
22/01/2016.
It was not activated even after 20:00 hours on 22/01/2016. Next day
I checked at 09:00 hours and found it was not activated.
I had emailed Reliance Communications and one person called and told me that the datacard number as mentioned on the label of the datacard given to me belonged to a datacard that has been delivered at Ambattur and hence it has not been activated so far. I asked them to take back the datacard.
So far no one has come to take back the datacard. I am sending emails every week to Reliance and now nobody is even responding to it. I don't want to use the services of Reliance any more because they have proved
that they are highly irresponsible.
I want the data card to be taken back and my money Rs.1200/- refunded.
I request anyone associated with the offices of Reliance Communications Ltd to send someone with Rs.1200/- and take back the data card which has not been activated till date.
Prakash
([protected])
(attached: datacard label)
+1 photos
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Oct 15, 2016
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
May 03, 2016
Reliance Communications Customer Care's response
Dear Prakash,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications
Complaint comments 

Comments

At 07:22 pm on 29/04/2016 shortly after giving the above complaint I got a call [protected]. A person identifying himself as manager of Reliance, Gurgoan offered to refund me my money and asked me to give him my ATM pin. I smell something fishy because without taking the datacard I don't find it to be a proper procedure to refund money. Also ATM pin is required to withdraw money or transfer money. If the person on the other end was from Reliance as he claims to be then to transfer funds he needs only HIS ATM pin number and NOT my ATM pin number. I refused to reveal my ATM pin. I said am willing to give my bank account details if they want to send the refund through a net transfer. The person said he cannot transfer the funds unless he knows my ATM pin and the conversation ended.
Asking the ATM pin seems to be a fraudulent call.
Now I even doubt how genuine this website is.
Regretfully,
Prakash.
Dear Prakash,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
My alternate no is [protected].
Thanks,
Prakash.
Hi Reliance Communications Team,
May I know what is the meaning of "concerns have been addressed"?
So far no one has come to take the datacard and I have not received the refund.
May I know what you expect me to do with an inactive Wipod?
Regards,
Prakash.
Hi Reliance team,
I have still not got a refund of Rs.1200/- and the datacard still remains with me without any activation.
Could you please arrange someone to come and take the datacard and refund me Rs.1200/-?
Regards,
Prakash

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