[Resolved] Reliance — Deduction of balance

Sanni Bambniya

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

My Balance was of ₹7.80 today morning, and all of a sudden it is now ₹0.40. I want to know why was my balance deducted from my number [protected]. I have not activated any service and i have recharged my internet with choice plan last night. I want to log a complaint for the same issue, since this is a reoccurring issue i am facing, it is not the first time i am complaining about deduction.

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Oct 21, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2015

Reliance Communications Customer Care's response Dear Sanni,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Sep 26, 2015

Updated by Sanni Bambniya Same thing happened again. My total balance if ₹23.320 was deducted and the balance us showing ₹0.040. Once again my balance was deducted without any reason. Previous complaint: Since last 3 recharges of ₹10 my Balance was of ₹7.80(for each recharge total 23.320) today morning, all of a sudden it is now ₹0.040. I want to know why was my balance deducted from my number [protected]. I have not activated any service and i have recharged my internet with choice plan last night. I want to log a complaint for the same issue, since this is a reoccurring issue i am facing, it is not the first time i am complaining about deduction.

Verified Support

Sep 26, 2015

Verified Support

Sep 28, 2015

Reliance Communications Customer Care's response Dear Sanni,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Verified Support

Sep 29, 2015