Reliance Digital — AOC 39 inch-Charging heavily for repair even under warranty | |||
Hi I am Showri Dileep Reddy Gopu, I have purchase AOC 39 inch Tv from Reliance Digital, kothapet, hyderabad on 23rd aug 2013. Reliance Digital has promised 3 years warranty( Aoc 1 year and Reliance digital 2years) on my telivision. I have got some software issue problem and when I on it it just blinks AOC, thats it. When i informed the same to Coustomer care on 3rd aug 2015(not even 2 years have completed), the technician has come checked and went away saying he will get the mother board and fix it in a week or 10 days.Today we got a call from Reliance digital saying we have to pay around 5k to 6k for the mother board replacement. But our telivision is still under warranty, So we are very upset now, We just trusted Reliance Digital and took tried thid new brand but now we are being made fools by Reliance, not keeping their promise. Order number is[protected]. Complaint number is [protected]. Reliance Digital Kothapet, Hyderabad has got worst service, Everytime we call them, they will inform us that we will get a call back from their superiors. And they say their superiors have not yet arrived to the store and we shall wait till they come.Even at 10am, 11am, 12a, 1 pm...they say the same thing. Very very upset. Please help. Was this information helpful? | |||
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Dear Dileep Reddy,
Our team has been trying to get in touch with you at the above mentioned number, however, there was no response. Request you to share your alternate contact number.
Warm Regards,
Reliance Digital
Our team has been trying to get in touch with you at the above mentioned number, however, there was no response. Request you to share your alternate contact number.
Warm Regards,
Reliance Digital
Hi Reliance Digital,
Sorry to inform you that, I have not missed any call from the day i have complained here.
I have got a call from Reliance only today to my surprise.And they say that my problem will be resolved by logging a complaint to AOC and AOC guys will get back to me. As soon as the call is finished i get a message that
" Dear Showri Dileep, Your concern with Reference number[protected] has been resolved, In case you need further assistance please get in touch with our team, Thanking you for shopping with Reliance Digital"
So, this is the message i recieved today. And please dont make false accusations that you have contacted me and i did not answer your calls, It is only today i got a call from you guys.
How can you even close my ticket with out doing anything? how can you guys not contact me before closing my ticket? You should concern me right before closing it? How will the problem get resolved as soon as i finish my call even before the technician arrives to my place and to the quality check? Is this a professional way to deal an issue?
I really dont get it? Am i really dealing with this big company called Reliance?
Seriously guys?
Somebody get back to me.My numbers are [protected], [protected], [protected].
Sorry to inform you that, I have not missed any call from the day i have complained here.
I have got a call from Reliance only today to my surprise.And they say that my problem will be resolved by logging a complaint to AOC and AOC guys will get back to me. As soon as the call is finished i get a message that
" Dear Showri Dileep, Your concern with Reference number[protected] has been resolved, In case you need further assistance please get in touch with our team, Thanking you for shopping with Reliance Digital"
So, this is the message i recieved today. And please dont make false accusations that you have contacted me and i did not answer your calls, It is only today i got a call from you guys.
How can you even close my ticket with out doing anything? how can you guys not contact me before closing my ticket? You should concern me right before closing it? How will the problem get resolved as soon as i finish my call even before the technician arrives to my place and to the quality check? Is this a professional way to deal an issue?
I really dont get it? Am i really dealing with this big company called Reliance?
Seriously guys?
Somebody get back to me.My numbers are [protected], [protected], [protected].
A lady has called u now claiming that she is Mrs.ARUNA - ASST ZONAL MANAGER([protected]) from HYDERABAD, But the way she spoke and the way she hung up my call abruptly when i was speaking does not show the professional way of dealing with the issue at all.
She repeatedly asks me to wait for 10 days for a mother board change when i ask her to first send the AOC technician and upgrade the software or reset it.
SHE IS ONLY INTERESTED IN CHANGING MOTHERBOARD, she says it frankly, she even claims that the SOFTWARE IS AVAILABLE but she is not ready to upgrade it or send a technician for it.
I STRONGLY FEEL AOC AND RELIANCE GUYS HAS MADE UP SOME DEAL NOT TO REPAIR THE TV BUT REPLACE THE PARTS.
So that they get GOOD MONEY by fooling the customers.
I am planning to post all of my complaints in all social media sites ad urge for justice.
She repeatedly asks me to wait for 10 days for a mother board change when i ask her to first send the AOC technician and upgrade the software or reset it.
SHE IS ONLY INTERESTED IN CHANGING MOTHERBOARD, she says it frankly, she even claims that the SOFTWARE IS AVAILABLE but she is not ready to upgrade it or send a technician for it.
I STRONGLY FEEL AOC AND RELIANCE GUYS HAS MADE UP SOME DEAL NOT TO REPAIR THE TV BUT REPLACE THE PARTS.
So that they get GOOD MONEY by fooling the customers.
I am planning to post all of my complaints in all social media sites ad urge for justice.
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We are extremely sorry for the delay and assure you that your concern will be addressed on priority. We will get in touch with you and provide necessary assistance.
Warm Regards,
Reliance Digital