[Resolved]  Reliance Digital — Check trail mails for the series of my complaints

Address:

Khordha, Odisha

Dear Sir, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Still waiting for the receipt (ofmy already paid Rs 4000). SLA OF RELIANCE DIGITALCUSTOMER SERVICE 1.Registering complaint- 05days 2.Complaints attended-10 days 3.Repairs &amp;installations-43 days 4.Submission of money receipt(although I had paid 4000 in the same day of repair)-6 days &amp; continuing Total-64 days and continuingfor a service. Waiting sir’s Regards Ahwan [protected] From: AhwanKumar Paikray Sent: Monday, June 02, 2014 2:51 PM To: '[protected]@resq.in'; '[protected]@ril.com'; 'Sbp bhu' Subject: RE: Pathetic servicing of air conditioners Dear Sir’s, At last the problem got fixedon 30th May’14 (Friday) i.e more than 40 days after my outdoor unitwas taken for repair but my woeful tale still continues. The concerned mechanicwho came for repair was paid Rs 4000 (as per his say) &amp; he (MrArjun)promised to deposit the receipt with me on 31st May’14.Howeveragain 4 days has passed &amp; I am yet to get my receipt against it. Hitherto Ihad paid Rs 2000 and got a receipt of Rs 1800. Now the time has again come towait patiently for the receipt against my pay of another Rs 4000. Even I rangto Mr Soumya (Service manager) today morning(2nd Jun’14) and stillthere are no traces of any receipts or phone calls. Hats up to your servicingdepartment. Regards Ahwan Kumar Paikray [protected] [protected] From: AhwanKumar Paikray Sent: Friday, May 30, 2014 10:00 AM To: '[protected]@resq.in'; '[protected]@ril.com'; 'Sbp bhu' Subject: RE: Pathetic servicing of air conditioners Dear Sir, In addition to my agony, yourservice manager Mr Soumya who had been playing hide and Seek with me since thelast one and half months with multiple dates rang me last night at 8.33 pm (29thMay’14) to send the persons for installing the AC at night hours. 1.Has your service personnel’sbeen trained to install the systems during the night hours violating theprivacy of the families ? 2. Has your service personnel’sbeen trained to install the systems during the night hours violating the noisedecibels prescribed by the police department ? 3. Has your service personnel’sbeen trained to install the systems during the night hours climbing abovemultiple floors of the building without any safe gadgets ? Sir, why are you doing allthese ? At least adhere to the principles and ethics of your company‘Reliance’ which is a force to reckon with. Please train your service managersto cultivate professionalism. Regards Ahwan Kumar Paikray [protected] From: AhwanKumar Paikray Sent: Thursday, May 29, 2014 6:07 PM To: 'Sbp bhu'; '[protected]@resq.in' Subject: RE: Pathetic servicing of air conditioners Dear Sir, The call is still not closed. Ihave never experienced such worst service in my life. More than 40 odd days haspassed by .Summer season has passed &amp; monsoons has already arrived. I justcan’t imagine how much loss I had to incur in due course? How can I getrelieved from the pains of harsh summer months which has inflicted heavydamage on my family and kid? Certainly your kind words cannot heal my painand agony. I can’t bear the brunt of thispain anymore. Please for god sake, install my air conditioner at the earliest. Regards Ahwan Kumar Paikray [protected] [protected] From: Sbp bhu [mailto:sbp.[protected]@resq.in] Sent: Wednesday, May 28, 2014 12:18 PM To: AhwanKumar Paikray Subject: Re: Pathetic servicing of air conditioners Dear Sir Sorry Sir Today we will Closed your Call Thanks&amp; Regards Soumya SBP-Bhubaneswar PhoneNo[protected] SMART SERVICES ISO[protected] Cirtified Company From: "AhwanKumarPaikray" &lt;AhwanKumar.[protected]@tatatel.co.in&gt; To: "sbp bhu" &lt;sbp.[protected]@resq.in&gt; Sent: Wednesday, May 28, 2014 11:21:30 AM Subject: Pathetic servicing of air conditioners Dear Sir, Withregards to the non functioning of my AC, i rang to the servicing centre ofRELIANCE DIGITAL on 1st April 2014.After multiple calls and physical complaintsat the Reliance mall, finally two mechanics arrived at my house on 18thApril'2014 .They said that there may be condenser problem and so they took theoutdoor unit with them to the service centre.They also took Rs 2000 as advanceand in return gave a receipt.Till today i.e 28thMay'14, despite my continuous phone and physical reminders, i am yet to get myoutdoor unit or correct my AC.It is really pathetic that my family had to sweatit out without AC in this hot gruelling summer.Till today also i am keeping myfingers crossed and my family is depending on the mercy of RELIANCEDIGITAL.Sir, I am a diehard fan of reliance digitals and I had bought umpteenproducts from it.I have sweared not to buy any electronic products from yourstores anymore and also would persuade my friends, colleagues and relatives notto buy any of your products. Sir, please tell me a date in which you will send back my outdoor unit and repair myAC . Regards AhwanKumar Paikray [protected] [protected]