Reliance Digital — Regarding loss due to unavailability of spare part

Address:	Visakhapatnam, Andhra Pradesh, 530003
Website:	reliance customer care

Dear sir/madam, I am Amit Dhanwani from Visakhapatnam, I have purchased a RECONNECT 42" led TV from reliance digital store 2 years ago and I took extended warranty on 24 August 2015. In October 2015 I got problem in the TV PANEL and I contacted Reliance customer support regarding this problem and they are saying that TV PANEL is unavailable so they will provide me 70% of the purchase value which is 28000 rs. I bought this TV for 40000rs. And paid 5500rs. For extended warranty means I paid total amount of 45500rs. and they are paying only 28000rs. So here I am getting loss of 17500rs. despite of any fault by me. I am from a middle class family and cant bear that much loss. Unavailability of spare part is company's fault and they are throwing all the loss on me. I requested them so many times but they are not ready to listen anything. Kindly help a helpless customer like me in this issue and please contact them for providing me the same or equivalent value of Led TV of any other brand or give my purchase amount back to me. Thanking you.