Reliance Digital — TV not getting repaired under extended warranty

Address:

Nagampadom, Kottayam, Kerala

My father had purchased a Sony 55 inch smart TV (KD-55X8500D) from Reliance Digital (Kottayam, Kerala) on[protected] and we have also opted for extended warranty for 5yrs at the time of purchase, which is valid till[protected]. Unfortunately the TV’s display started flickering really bad a few months ago and we called the service center to get it repaired. The technician came a few weeks after and informed that the display need to be replaced and can be done under extended warranty. Ever since that we are waiting for an update from reliance to solve the issue and its been over 2 months now and we are hearing the same response every time when when we call the shop that “we will fix it soon”. At this time am really tired about this irresponsible behaviour from reliance and trying to get it repaired. If this continues there is a high chance that this will continue till the extended warranty gets over without a resolution.

Kindly help, we have spend more than 1.5L for this TV and this is totally unacceptable even after opting for extended warranty from Reliance resQ.