Reliance Digital — Wrong product sold

Address:

Mumbai City, Maharashtra

Dear Sir, This is with reference to wrong product(AC) sold to me. I have purchased LG AC from Reliance digital, Kandivali Branch on[protected]. I wanted AC with 4 way airflow and same thing was asked by sales manager about 20 times and he confirmed that its a 4 way air flow AC. We had doubts as it was nowhere mentioned on the product, on the brochure or even on the net. Hence we took it in writing from the sales officer that its a 4 way air flow AC, When the AC was delivered ie on 13.04.15, we realised that it's not 4 way air flow AC. We contacted the reliance digital store and was informed that the sales officer was not aware about the product and he sold the wrong product by mistake. Now if we want the AC with 4 way air flow, we need to give the difference amount and we have to wait for next 8-10 days. I am in chembur, Mumbai and staying at top floor and it is almost impossible to spend even a single day without AC. I have paid the whole amount on 12.04.15 but still the AC is not installed at my house. I want to complaint against the Reliance digital and want the ordered AC immediately and if failed I want the saving account interest of 4 % since 12.04.15 We have been cheated by reliance digital and more importantly we are unable to sleep in night because of hot and humid weather of Mumbai. I am awake in the night and complaining for this, time now is 02:30 am. Details: AC model no. 53SLSA5PT3D1 amount paid : Rs 33310 Customer Name: Ankit Khandelwal e mail id [protected]@gmail.com dated: 12.04.15 Please resolve the issue on top priority Regards Ankit Khandelwal [protected]/[protected]