[Resolved] Reliance — Double recharge | |||
Hi Team, This is Amit from Bhubaneswar. Currently i am in Banglore. I made a 194 Rs roaming pack recharge online on 6th June on my reliance no [protected]. For some reason, the transaction failed (maybe due to server issues). So i tried the recharge again after 30 mins. But eventually i got two payment receipts from Reliance at 6th jun 23:38:38 and again at 7th jun 00:01:59. It means my number got recharged twice with the same amount. I contacted reliance customer care about this the next day, but they said the recharge was done only once. Again i called the customer care today (10th June). Miss Shradhanjali said, my number was recharged only once. When i asked her to transfer the call to any senior executive, i was escorted by Mr Bibek Kumar Sahoo. As per Mr Bibek, customer care doesnt have information more that 3 days. So if that is the case, how could Ms Shradganjali give me the information. All things apart, since i received the conformation of payment receipt from Reliance twice, i deserve a refund. I request you to take an action against this. Please find the details below. Name - Amit Mishra Ph no - [protected] First receipt - 6 Jun 2014, 23:38:38 Second receipt - 7 Jun, 00:01:59 Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Hi Team,
Thanks for your response. I received a call back from Reliance on this matter soon enough. I was promised by the Reliance representatives that my service worth Rs 194 shall be carried forward for extra 6 months instead of a refund. I agreed to that and i was said i shall get a message with the confirmation of validity extension. But to my horror, its been 25 days since, none responded.
Regadrs,
Amit
Thanks for your response. I received a call back from Reliance on this matter soon enough. I was promised by the Reliance representatives that my service worth Rs 194 shall be carried forward for extra 6 months instead of a refund. I agreed to that and i was said i shall get a message with the confirmation of validity extension. But to my horror, its been 25 days since, none responded.
Regadrs,
Amit
Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
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