Reliance Energy — Not crediting amount received - hefty bill to me

Address:	400067
Website:	www.relianceenergy.in/html/index.html

Regarding Account NO.[protected]
for current month i received a shocking bill of Rs.1920/- without giving me credit of Rs.1350/- which i had paid on 18.03.2017.
I send detailed EMAIL on 13.04.2017 informing that they have-payments Reliance energy Rs.805.on[protected] Transcation No.HSBI[protected]. i made another e-payment of Rs.1350/- on 18.03.2017 - Transaction No.ISBI[protected] this was received by Reliance but not reflected in my bill. they again charged me with penalty so enclosed copies to them Today i received reply {DWML17362753} - Email Reference saying that that the payment of Rs.1120/- and Rs. 790/- has returned
due to “No such account”. Also, stated as per their record ECS facility has not active in your account. Further, in your account there is outstanding of Rs. 1920/-, which request you to pay by cash or demand draft.
I state the payment made by me has been credited to reliance account and it has not been returned or re-credited to my account