Reliance Energy — overestimated high bill

Address:

Mumbai City, Maharashtra

Hi, I’m Sadashiv Shetty. My electricity account number is[protected]. My complaint is about the high electricity bill we've received for the month of December 2014, January, February, March and April 2015. My electricity account number is[protected]. The problem started from December, when Reliance energy started billing my energy bill based on estimated reading. We’ve very few appliances at home i.e. fan, tube light, T.V, mixer. However, as only my wife (56 years old) stays at home, so the fan is the only appliance used most of the time. The appliances we use at home are all energy efficient. Our TV consumes only 45 watts and so do our fan. Our tube light consumes energy between 25 to 30 watt. However, in December and January was very cool this time, so we have hardly used the fan as well. But the billing team from the Reliance energy team billed us continuously to estimated readings of 100 units each month from December 2014 to April 2015. When I enquired them they stated that there was a black circle appeared on the screen due to which the meter is faulty. You can check it in the photo I’ve attached (Photo 0008). However, I can say this confidently that our meter was recording our usage accurately. They have then booked an appointment in February 2015 to replace the meter but it took them nearly two months to replace the meter. They said that the meter will be checked in their lab and after that they will bill our account accordingly on basis of the test result. I don’t know whether they actually conducted any test or just trying to fool the customer by saying that. I hoped that they will send me an accurate bill, but this did not happen. They again estimated the closing reading of the old meter by another 100 units. I have taken the photos of the old meter, one in February 2015 and another photo in March 2015. I’ve attached it below for your reference. Please find the date of the photos taken below: Photo0008 – 19 February 2015 Photo0014 – 17 March 2015 The Reliance billing team has billed us for 100 units each month from December 2014 to April 2015. However, after the meter was exchanged on 8 April 2015 with a new meter, the reading was 000000. I’ve attached the photo (Photo0002). To the surprise of Reliance Energy, our reading as on 8 May 2015 was 000067. I’ve taken another photo of our meter on 2 June 2015 and the reading was 000141. I’ve attached the photo (Photo0015). Even after being so hot in April and May 2015, our average usage for both this month is around 71 watt. However, the Reliance team has estimated our bills with 100 units o[censored]sage even in the winter season i.e. for December and January 2015. This is very unfair as I’ve to pay for the energy which I never used in the first place. I’ll still stick to the point that our old meter was not faulty and I’ve been billed incorrectly to very high estimated readings. I contacted the Reliance customer care team on many occasions but I’m of the opinion that only deaf, dumb and blind people work there. If you want I can forward the email conversations, I had with the Reliance energy team. My reading as on 17 March 2015 was 009171 and I want the Reliance billing team to send me an amended bill with the final reading of 9231 aprox for 8 April 2015. Unfortunately I’ve not noted the closing reading of the old meter because the engineer who came to replace the meter at the property did not cared to inform us and instead replaced the meter directly. By the time I realized and went at the meter box to check, the engineer was fitting the new meter. When enquired about the reading on the old meter, he said they will send it to the lab and they will check the meter. I’m so tired and so annoyed and so help less by the service that I’ve received for the last few months from Reliance energy team that I feel so sad for being their customer. It is really not the way to treat a genuine customer. I hope you bring justice to my issue. Thanks & regards Sadashiv Shetty