Reliance General Insurance — Inspection not done properly and claim rejected for my car fender

Address:

Bangalore, Karnataka

Hi, I had taken a Reliance insurance policy for my car and the policy number is : [protected]. I got my vehicle in march 2014 and last month my vehicle got hit when i had parked my vehicle in front of my house. The vehicle got damages on the right side front door and right side fender got some dent and scratches. Screenshots taken from the spot are attached. I approached Elite Motors for the repairs and called the insurance surveyor for the inspection. The insurance surveyor by name "Kamaruddin" came and inspected the vehicle but in his report, he said the right side door only damaged and the right side fender damage is old one. He has not done a proper inspection and i received the claim only for my right side front door. I had called to him and explained the details as well. I think, u r surveyors are not capable to do proper inspection. With this, What can i conclude ? Going with Reliance Insurance is Good or Bad? I have around seven vehicle, for which i had taken Reliance Insurance last year. Now i have to re think while renewing my insurances. Thanks & Regards Anil V.B [protected]