Reliance — Incorrect activation for recharge

Address:	Mumbai City, Maharashtra, 400709
Website:	www.rcom.co.in

I recharged my mobile no the Rs.9 data pack through online on[protected]. I received the message stating 1024 MB data pack has been activated on your mobile. I have been trying for the whole day, unfortunately I am not able to connect to connect to the internet for the whole day. I called 198 several times but unable to register the complaint. Finally I got message to call the 30333333 from emergency hotline. I called them and inquired that I am not able to connect to the internet, they replied me that the Rs. 9 pack activated for you is RTR outgoing free for 24hrs pack and not the data pack. I was totally upset by their reply and told them that I have received the message that data pack has been activated and you are telling that other pack is activated, if this is the case, I am not happy with your service, kindly refund the recharge amount to my account. They replied that this is not possible. I am totally frustrated from their reply and writing this mail for the inconveniences caused.

Claim:
Refund the recharge amount = Rs. 9/-
Internet charges = Rs. 30/-
Call cost = Rs. 10/-
For Mental agony = Rs. 9216/- (1024 MB * Rs. 9).

Total = Rs. 9265/-

Below I have attached the Screen shots of
1. Reliance website on Rs.9 Data Pack
2. Screenshot of Message received for 1024 MB data activated.
3. Screenshot on calls made to customer care.