Reliance India Mobile — Charging extra amount after activated package

hasrat0276

Address:

Jaisalmer, Rajasthan

I have activated a package for Rs.92 for all STD/Local calls @ 30 paise per minute on My Mobile No. [protected] on 30 Aug 14 for 90 days. Today on (07 Sep 14) I made a call on [protected] for a duration of 23.51 minutes for this my amount charged Rs.9.60 @40 paise per minutes which is not incorrect as I have already activated the pack. I have also want to contact to customer care number of times but not getting through. My extra charged amount to be refunded and cheating to be avoided.

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Sep 08, 2014

Updated by hasrat0276 Again Today on (08 Sep 14) I made a call on [protected] for a duration of 23.20 minutes for this my amount charged Rs.9.60 @40 paise per minutes in stead of 30 paise per minutes which is incorrect as I have already activated the package for 30 paise per mintues. My extra charged amount to be refunded and package to be activated.

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Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications