Reliance Infocomm — I have not used my jio barcode but it shows that it has been redeemed

I have generate bar code from my 4g mobile 03.10.2016 but when i went to reliance digital store 20.10.2016 for new jio connection at your aligarh (Medical road) store reliance digital. They put my finger print and after process all data have told me that my welcome offer bar code has been redeemed. I am helpless why my imei phone generated bar code redeemed while i have not taking any jio sim. Please help me it's very urgent that my imei / bard code has been stolen by another.
It's too big problem because my aadhar and kyc are registered for generating the code.

My bar code is [protected]bar code generated from moto g3 turbo edition

Please do very needful & urgently thanks
Md saif ali khan
Mob:[protected]